AU Card LLC (“AU”, “we” or “us”) is committed to protecting and respecting your privacy.
1.1 This policy together with the General Terms of Service and/or our Business Terms of Service apply to your use of:
1.2 This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and used by us.
We have appointed a Privacy officer (“PO”). Our PO has a number of important responsibilities including:
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us or our PO by sending an email to privacy@clubswan.com.
2.1 We use cookies to distinguish you from other users of the App or the Site. This helps us to provide you with a good experience when you use the App or browse our Site and also allows us to improve the App and our Site. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy. www.clubswan.com/cookie-policy
3.1 We will collect and process the following data about you:
4.1 Below is a summary of the key types of data that we make use of as part of the AU Services. For more information on how these types of data are used and for which purposes then please see the table below.
We use information held about you in the following ways:
4.3 We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.
For example, we may use credit reference agencies to carry out name and address searches on you, so that, when you apply for products or when we suggest products to you, we will be able to tailor our offering to your needs. The use of credit reference agencies and fraud prevention agencies is not limited to such agencies based in the United states and includes such agencies overseas. Any such search under this section will not leave a footprint on your credit file. You acknowledge that we may carry out such credit search in the knowledge that it will not leave a footprint on your credit history. In certain circumstances, you are entitled to access your personal records held by credit and fraud prevention agencies. If you would like details of the credit reference and fraud prevention agencies from which we have obtained or may obtain information about you, please contact our support team.
4.4 If we decide to engage advertisers to promote our products and services, the advertisers and their advertising networks may require anonymized personal data to serve relevant adverts to you and others. We will never disclose identifiable information about individuals to advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisements on any given day). We may also use such aggregate information to help our advertising partners provide a tailored and targeted campaign, relevant for a subsection of our users. In some instances, we may use personal data we have collected from you to enable our advertising partners to display their advertisement to their target audience.
4.5 We have set out below, in a table format, a description of all the ways we use your personal data as stated above, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact our privacy officer if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
What we use your information for | Type of Information | Our reasons | Our legitimate interests |
---|---|---|---|
To provide the AU Services: To carry out our obligations arising from any transactions you enter with us, for example Membership services, Asset sales, deposits into your account and AU Card Purchases and to provide you with the information, products and services that you request from us. | Submitted Information | Fulfilling contracts Our legitimate interests Our legal obligation | Being efficient about how we fulfil our legal and contractual duties. Our commercial interest in providing you with a good service. Complying with regulations that apply to us. |
To combat against fraud: To verify your identity to protect against fraud, comply with financial crime laws and to confirm your eligibility to use our products and services; and To help us better understand your financial circumstances and behavior so that we may make decisions about how we manage your AU Account; | Submitted Information Device Information Third Party Information | Fulfilling contracts.Our legitimate interests. Our legal obligation | Developing and improving how we deal with financial crime, as well as complying with our legal duties in this respect. Complying with regulations that apply to us. |
To help market and provide new products and services that interest you: To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you; To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you To make suggestions and recommendations to you and other users of our Site and the App about goods or services that may interest you or them; and To process applications for products and services available through us including making decisions about whether to agree to approve any applications. | Submitted Information Device Information Third Party Information | Our legitimate interests. | Developing products and services for existing customers and any applicable fees in relation to them. Defining types of customers for new products or services. Being efficient about how we fulfil our legal and contractual duties. Seeking your consent when we need it to contact you. |
To keep the AU Services up and running: To administer our Site and the App for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to ensure that content from our site is presented in the most effective manner for you and for your computer; To allow you to participate in interactive features of our service, when you choose to do so; To notify you about changes to our service; and as part of our efforts to keep our Site and App safe and secure. | Submitted Information Device Information | Fulfilling contracts Our legitimate interests. Our legal obligation | Being efficient about how we fulfil our legal and contractual duties. Complying with regulations that apply to us. |
To provide location-based Services: To deliver relevant advertising to you, for example, information on nearby merchants; To protect against fraud; and | Location Information | Fulfilling contracts Our legitimate interests. Our legal obligation | Developing products and services. Being efficient about how we fulfil our legal and contractual duties. Complying with regulations that apply to us. |
Legitimate Interest: this means our interest as a business to conduct and manage the provision of the AU Services and offer the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law).
Fulfilling a Contract: this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Our Legal Obligation: this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
5.1 We want to make it crystal clear how we use your data for marketing purposes and how you can ‘opt-out’ from receiving any marketing communications from us whenever you want.
5.2 We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you receive any marketing related communications such as email and wish to end your subscription, follow the unsubscribe links on any marketing message sent to you.
5.3 We may use your personal data (such as your Submitted Information, Location Information or transaction information) to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
5.4 You will receive marketing communications from us if you have signed up to and/or utilise the AU Services and, in each case, you have not opted out of receiving marketing notifications.
5.5 We will obtain your express opt-in consent before we share your personal data with any company outside the AU group of companies for marketing or promotional purposes.
5.6 You can ask us or third parties to stop sending you marketing messages at any time by adjusting your marketing preferences by following the unsubscribe links on any marketing message sent to you.
6.1 We will disclose the data we collect from you to certain third parties who use personal data in delivering their services to us, they use data securely and confidentially and under strict contractual controls in accordance with data protection laws and enforced by AU.
6.2 We send personal data to the following sets of data processors in order to perform the AU Services:
6.3 We may also disclose your personal information in the following circumstances:
6.4 We may share your data in order to provide certain services to you upon your request. For example, we will share your data with our credit referencing agency partners so that they may verify details you provided us when you submitted the application or card processor, in order to process card/wallet transactions. Your data will only be sent across in these instances once you have requested to utilize Financial services. You can withdraw your consent at any time by contacting support team, however please be aware that this may impact your ability to use such services going forward. Please remember that when we share your data with our partners in such instances that you will also be subject to our partner’s privacy policy as well.
6.5 From time-to-time, we may partner with certain third parties in order to offer you co-branded services or promotional offers. In order to provide these services to you and to allow us and any associated third party to optimise their/our offering to you, we will share some of your personal data with such third parties. We will obtain your express opt-in consent before we share your personal data with any company outside the AU group of companies for these purposes.
6.6 You can withdraw your consent at any time after giving your explicit opt-in consent by contacting support team and letting us know.
7.1 The data that we collect from you will be transferred to and stored at a destination within the United States. As we provide an international service your data may be processed outside of the United States in order for us to fulfil our contract with you to provide the AU Services. We will need to process your personal data in order for us, for example, to action a request made by you to execute an international payment, process your payment details, provide global anti-money laundering and counter terrorist financing solutions and provide ongoing support services. We will take all steps to ensure that your data is treated securely and in accordance with this privacy policy.
7.2 All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology or a secure virtual private network. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Site and/or App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site or our App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
8.1 In order to comply with applicable regulations, AU will retain personal data about you and your AU Transactions for a period of five years. We therefore use this retention requirement as a benchmark for all personal data that we receive from you. In order to not hold your information for longer than is strictly necessary we will not hold any of your personal data for more than 6 years after the termination of our business relationship.
You have rights under the data protection laws in relation to your personal data. Please see below to find out more about these rights:
You have the right to:
Request access to your personal data (commonly known as a “data subject access request“). This enables you to receive a copy of the personal data we hold about you. If you require this, then please reach out to our support team either by phone or email.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. If you require this, then please reach out to our support team either by phone or email.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Please note that these retention requirements supersede any right to erasure requests under applicable data protection laws.
Object to processing of your personal data. This is in situations where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights. Please note that these requirements supersede any right to objection requests under applicable data protection laws. If you object to the processing of certain data, then we may not be able to provide the AU Services and it is likely we will have to terminate your account.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Please note that any requests in relation to the restriction of the processing of your data means that we may not be able to perform the contract we have or are trying to enter with you (including the AU Services). In this case, we may have to cancel your use of the AU Services, but we will notify you if this is the case at the time.
Request the transfer of your personal data to you or to a third party. We will provide to you, your personal data in a structured, commonly used, machine-readable format, which you can then transfer to an applicable third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. If you require this then please reach out to our support team either by phone or email.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide the AU Services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (including the AU Services). In this case, we may have to cancel your use of the AU Services, but we will notify you if this is the case at the time.
10.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail and/or when you next log onto the Site or App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use our App or the Services.
11.1 All questions relating to data and your privacy are welcomed and should be addressed to our support team. If you have any questions, comments or requests regarding this privacy policy then please:
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